Privacy Policy

Effective Date: 01/11/2025

SuperSync Technologies (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you use our mobile applications, web-based product registration portals, visit our website, and use other related services (collectively, the “Services”).

Information We Collect

We collect only the information necessary to deliver our products and support:

  • Personal Details: Name, email address, and contact number.

  • Institution Details: School name or organization name (if applicable).

  • This data is collected when:

    You register a product or activate a warranty via our mobile app or web portal.

    You voluntarily submit your details for product enquiry, service, feedback, or warranty extension

This data is collected when:

You register a product or activate a warranty via our mobile app or web portal.

You voluntarily submit your details for product enquiry, service, feedback, or warranty extension

How We Use Your Information

Your information may be used to:

  • Register your device and activate warranty services.

  • Communicate about installation, support, or warranty updates.

  • Provide after-sales service and technical assistance.

  • Improve our products and overall customer experience.

  • Send relevant updates, new product launches, and promotional offers related to SuperSync.

Your data will be retained even after the warranty period to enable continued engagement and marketing, unless you opt out as described below.

Legal Basis for Processing

We collect and process your personal information based on:

  • Consent provided by you during registration or installation; and

  • Legitimate business interest necessary to provide warranty and customer support.

You may withdraw consent at any time by emailing sales@supersynctech.com.

Data Retention

We retain personal data only for as long as required to fulfill the purposes stated in this policy.

Data will be stored at least until completion of the standard warranty or any extended warranty period chosen by you.

After these periods, information may continue to be stored for marketing and communication purposes unless you request deletion.

Apart from the data shared for warranty registration, the data shared by voluntary form submission for product enquiry will be kept stored until requested for deletion.

Apart from that
Data retention is periodically reviewed to ensure relevance and compliance

Data Sharing and Disclosure

We do not sell, rent, or share your data with any third party.
Your information is used solely by SuperSync Technologies for the purposes described above.

Data Storage and Transfer

Your information may be stored on secure servers provided by trusted third-party service providers (e.g., Google Cloud or similar).
These servers may be located outside India; however, all such providers maintain industry-standard security and privacy protections consistent with Indian and international laws.

Data Security

We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or loss.
Despite our efforts, no electronic transmission or storage is completely secure; you use our Services at your own risk.

Your Rights and Choices

If you do not wish for us to store or use your data, you may opt out at any time by contacting:
📧 sales@supersynctech.com

Upon receiving your request, we will remove your data within 30 working days.

Note: This facility is available only to clients whose products are out of warranty.
We are required to retain customer information until the end of the warranty period or any extended warranty period for legitimate service purposes.

Children’s Privacy

Our products and services are designed for schools, institutions, and adult users.
We do not knowingly collect personal information from individuals under 18 years of age. If such data is identified, it will be promptly deleted.

Cookies and Tracking Technologies

Our website may use cookies or similar tracking tools to improve functionality and analyze usage.
You can modify your browser settings to disable cookies; however, some website features may not function properly if you do so.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at:
🌐 https://www.supersynctech.com/privacy-policy

Contact for Data Protection Queries

For privacy-related questions, deletion requests, or data-protection concerns, please contact our Data Protection Contact:

SuperSync Technologies
Email: sales@supersynctech.com
Subject Line: “Data Protection Query”
Website: https://www.supersynctech.com

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